Frequently Asked Questions
FAQs
From the moment you browse my collection to the moment the artwork arrives at your doorstep, I am committed to providing an exceptional customer experience. Each piece is carefully packaged and shipped ready to hang, so you can enjoy it the moment it arrives - whether it’s for your home, office, or a thoughtful gift.
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How long does it take for my painting to be shipped?
Shipping within Australia is free. Delivery time may vary depending on your location - please allow approx 5-10 working days. You will receive confirmation as soon as your painting is on its way and I will do my best to get your painting dispatched within 2-3 business days.
If you’d like your painting shipped overseas, please Contact me and I will promptly reply to you with a quote.
Can I change my mind after purchasing a painting, or request an exchange?
I am always happy to chat with you about a change of heart. Please Contact me within 7 days of receiving your painting.
Important information - You have 7 days after receiving your painting to request a return. To be eligible for a return, you will need to provide proof of purchase and your painting must be in the same condition as you received it, preferably in the same packaging too.
If your return is accepted, I will email you with instructions and the address for you to ship it back at your own expense. Once received by me, I will notify you and process your refund via your original payment method.
What if the painting is damaged when I receive it?
For insurance purposes, please Contact me immediately if you notice any damage.
If I have any questions, how do I contact you?
I’d love to talk with you, so please don't hesitate to get in touch via the Contact page.
You can also send me a DM via my Instagram account
My home studio is in Hobart, Tasmania, I can always organise a time and place to meet to show any unsold paintings that you may be interested in.